Samford Road Day Hospital’s Patient Safety & Quality Standards
Patient safety and the provision of high-quality healthcare at Samford Road Day Hospital are reflected in the values, culture, corporate and clinical governance, and day-to-day operations of our hospital.
Owned and operated by reputable healthcare provider, Montserrat Day Hospitals, Samford Road Day Hospital is committed to providing an individualised, patient-centred experience each and every time, ensuring excellent patient care and outcomes in a safe, caring and friendly environment. The Montserrat Day Hospital Group has a robust Quality Management System and framework that covers the care and services delivered at Samford Road Day Hospital.
The Montserrat Day Hospital Quality Management System is designed to monitor care outcomes, patient satisfaction and safety initiatives, manage and mitigate risks, and identify training requirements for our staff across the National Safety and Quality Health Service Standards. This system is supported by continual investment in state-of-the-art medical equipment and a highly skilled team of clinicians, nurses and support staff. All Montserrat hospitals perform various audits for compliance as per our accreditation and licensing requirements.
We report on a variety of quality scorecard indicators including:
- Patients’ experience and feedback
- Hand hygiene compliance rates
- Surgical site infections
- Fall rates
- Medication safety
- Unplanned returns to theatre
At all times we strive to be leaders in the provision of healthcare, upholding the National Safety and Quality Health Service Standards. As a patient, these standards provide context around the high level of care you can expect to receive at our facility.
Samford Road’s Approach to the Eight National Safety & Quality Health Service Standards
Samford Road Day Hospital’s Patient Safety & Quality Management System (QMS) Quarterly Report: October to December 2022
Samford Road Day Hospital measures quality in many areas by analysing and reporting on outcome and process measures, patient satisfaction and the hospital quality ranking.
Our core, quality principle is the continuous improvement of all processes and services supporting the care of patients. The Quality Management System (QMS) implemented across our hospital group, as previously defined allows us to deliver consistent and superior service to our patients.
As part of the Montserrat Day Hospital group, Samford Road monitors and reports on a number of quality measures including patient satisfaction surveys and the patient experience, infection prevention and control including hand hygiene compliance rates, patient incidents, medication safety and return to theatre percentiles. The policies, processes, and procedures associated with these areas are embedded in all hospital operations and workflow. Quality management focuses on continuous quality improvement as measured by consumer and patient satisfaction. Our quality structure is unique: it is integrated and further strengthened by our quality-trained nurses and medical staff.